Marina Safety

We pride ourselves on ensuring the safety of our visitors at all times. We have a strict regime of ensuring various safety equipment is available on every pontoon and is in good, working order.

Boating on the Thames is a fantastic way to relax and spend time with family & friends but it is also very important that you make you and your guests aware of the dangers that comes with this environment.

Shepperton Marina strives seven days a week to ensure that the marina is as safe as it could possibly be. Our staff carry out morning rounds every day before we open to ensure the pontoons are clean and safe for customers and of course, they make sure your boat is ok! We also carry out weekly Health & Safety checks on all of the pontoons to make sure the safety equipment i.e. emergency ladders, life rings & fire extinguishers are in their correct place and haven’t been tampered with.

 

What can you do to help?

As a berth holder of Shepperton Marina, you should make sure you familiarise yourself with the location of all the safety equipment relative to your mooring. By doing so, should you or one of your guests need any emergency equipment, you will know where it is without delay.

 

What emergency equipment is available?

Safety Ladders

• 2-3 bright yellow ladders per pontoon. They hang off the side of the pontoon to use in an emergency to get out of the water. There are portable emergency ladders located around the marina

 

Fire Extinguishers

• 1-3 per pontoon, kept in the red cabinet.  If used/ use intended, contact the Marina Office immediately. The correct extinguisher must be used – see detail on extinguisher type or seek advice.  Powder or CO2 for electrical fires, foam or powder for flammable liquids, water, foam or powder for wood or textile fires. Fire extinguishers are located on every pontoon and by the facility buildings.

 

Life Rings

• Life rings are located on every pontoon and in various other locations around the marina.

 

Defibrillators

• One located on the building along the quayside towards the yard area and another is located on basin B toilet block. Please inform the Marina office / Security (if at night) if you have had to use this.

 

What to do in an Emergency?

Someone Falls into the Water

• Un-hook a Life Ring
• Throw the life ring as close to where the person is in the water, but not directly at them
• Ask them to grab hold of it
• Gently pull them to the bank/pontoon
• Use the emergency ladder on the pontoon or ask someone to get a portable one

 

There is a Fire

• Alert people - shout Fire, Fire, Fire
• Evacuate the area quickly and as safely as possible
• Locate a Fire Extinguisher - Only attempt to fight the fire if safe to do so
• Sound the closest Fire Bell - located at the bridge head to every pontoon
• Call 999 - ask for the fire brigade
• Call the Marina Office for assistance

 

Medical Emergency

• If you encounter someone in need of medical assistance, telephone 999 if it is an emergency
• Call the Marina office for assistance even if it is not an emergency
• Out of Hours: Contact Security on 02476 998005 or the Emergency Number 07973 147126

 

Are the pontoons cleaned regularly?

Members of staff walk every pontoon, every morning, seven days a week (except in extreme weather conditions) to ensure the pontoons are clean and safe. We also have an annual pontoon cleaning program whereby we pressure clean every pontoon & finger to remove any grime which could cause them to be slippery which is carried out every winter.   

 

What do I do if the pontoons are icy?

During icy conditions, we strongly recommend that everyone stays off the pontoons. It is important to note that Shepperton Marina does not salt the pontoons during such times mainly because we will not send our staff onto the pontoons, for their own safety. If you have any concerns about your vessel in these conditions, please contact the Marina office for advice.