Question 1

Where are the Administration offices?

Accepted Answer

The Sales Office, Moorings Administration, Boat Sales and Reception are all situated in the main Marina building.
Hours
Monday to Saturday 0900 - 1730
Sunday 1000 - 1700

Question 2

Are you allowed Barbecues?

Accepted Answer

Please feel free to use the dedicated barbecue areas adjacent to your respective basin. Always ensure that the ground under the barbecue is protected as hot ash may fall and burn the surrounding grass. Barbecues are prohibited on pontoons and should be placed well away from boats to avoid the risk of fire.

Question 3

Do you sell bottled gas?

Accepted Answer

Yes. Calor Gas is available from the Chandlery.(https://carl93520.wixsite.com/shepperton-marina/marina-services/chandlery-repairs-servicing)

Question 4

Do you have a Chandlery?

Accepted Answer

Yes. An extensive chandlery is operated by Lindon Lewis Marine. Cash or approved credit cards are accepted. Find out more here.  (https://carl93520.wixsite.com/shepperton-marina/marina-services/chandlery-repairs-servicing)

Question 5

Can I fish in the Marina?

Accepted Answer

No fishing is permitted anywhere in the Marina.

Question 6

Where is the lost property kept?

Accepted Answer

All property handed in can be claimed at the Marina office.

Question 7

Are loud noises and music permitted?

Accepted Answer

We ask our clients to control any noise so that their neighbours are not disturbed, especially late at night and early in the morning.

Question 8

Can we swim in the Marina?

Accepted Answer

Swimming is strictly prohibited in the Marina entrance and basins. Additionally everyone is reminded that swimming in the river can be extremely dangerous and swimmers are asked to take great care.

Question 9

Do I need a river licence to be moored in Shepperton Marina?

Accepted Answer

Yes. All boats that are berthed within the marina require a river licence because the water is fed from the river Thames which is managed by the Environment Agency. This is also written in the marina's terms and conditions under 'Special Conditions' section 8. Only boats that are for sale with our boat sales department 'Boat Showrooms of London' and are on our sales pontoon are exempt from a river licence.  
The Environment Agency usually come into the marina once a year to check that boats are compliant.

Question 10

Are berths provided with fresh water and electricity?

Accepted Answer

Most berths are supplied with fresh water and mains electricity, as well as a comprehensive range of amenities to make your stay comfortable and rewarding.

Question 11

How is the electricity charged?

Accepted Answer

Electricity to boats is supplied by Smart Meter pods which is a pre-payment card system. You top up your chosen amount onto your electricity card via the marina office and then load it onto your allocated electricity pod by inserting your card.

Electricity for visitors (day/weekly rate) is included in the visitor nightly mooring rate.

Question 12

How do I know someone isn't using my electricity?

Accepted Answer

When you are going away on your boat, we recommend before leaving your berth, inserting your electricity card into your pod which will transfer the remaining units back onto your card, leaving your pod clear. On your return, simply insert your card back into your pod to load the units back on.

If you are at home and worried someone might unplug your electricity cable and take your power, you can purchase from the marina office, a 'Lockable Pod Kit' for £12.00 which enables you to lock your socket into your pod so no one can unplug you. We are confident that no one at Shepperton Marina would do this but it will give you peace of mind.

Question 13

Is there car parking space available at Shepperton Marina?

Accepted Answer

You will find ample car parking space close to all four basins as well as the marina office and facilities centre.

Question 14

Is there a laundry facility?

Accepted Answer

Yes we have a newly installed laundry room with two industrial sized washing machines and two industrial sized tumble dryers. £2 per wash, £2 per dry.

Question 15

Is my boat checked regularly by marina staff?

Accepted Answer

Yes! Twice a day!

Twice a day a member of staff walks round the entire marina checking on all boats & facilities. If they spot something concerning they will either give you a call or email to let you know.

Question 16

Is the marina secure?

Accepted Answer

Shepperton Marina has a good reputation for having very few security related incidents, however we still advise all berth holders to be careful and never leave your vessel or its belongings un-locked. If you are familiar with the town Shepperton, you will know that it is one of the most desirable places to live and was voted the 'Happiest Town in Surrey' in 2017 which is reflected by the local people. You can rest assured that Shepperton Marina is located in a very friendly area.

Shepperton Marina invests heavily in security and in 2019, we installed a new state of the art CCTV system which monitors the entire 44 acre site. As well as this, we also have electric gates, fob access and a professional Security Company monitoring the cameras outside office hours and who are available on the phone in case of emergencies.

Question 17

Is my dog welcome?

Accepted Answer

Absolutely! We at Shepperton Marina love dogs however some of our other berth holders may be nervous of them so we do ask that you keep them on leads at all times and you pick up after them.

Question 18

How do I terminate my mooring contract?

Accepted Answer

In the unlikely event that you wish to terminate your mooring contract, please put your request in writing to the Administration Team - office@sheppertonmarina.co.uk

Question 19

Can I live on board my vessel in the marina?

Accepted Answer

No. The Owner must not (and must not allow anyone else to) use the Vessel for any residential purpose while in the Marina Premises under any circumstances.

For the avoidance of doubt:

Use of the Vessel to provide overnight accommodation in exchange for payment or a reciprocal arrangement is deemed to be commercial use; and the vessel is deemed to be used for residential purposes if, amongst other things, the Owner (or anyone else):

Uses the vessel as their principal or main place of residence; or stays on board the vessel in excess of an average of three nights per week over a twelve week period; or uses the Company’s offices at the Marina Premises as their mailing address.

Question 20

Are you affiliated with any other marina?

Accepted Answer

We pride ourselves on being a family-run, independent marina and not attached to any chain however, we have a long standing relationship with Harleyford Marina (based in Marlow) and we consider ourselves to be 'Sister Marinas'. As part of this strong relationship, we have an internal agreement whereby our annual berth holders can stay there free of charge for up to one week (depending on availability) and vice versa. To book your free stay at Harleyford Marina, call them direct and ensure you have your membership card to hand when you arrive.

Question 21

Waste Management Plan

Accepted Answer

Shepperton Marina's Waste Management Plan(https://daf4180e-edd1-4d4f-a0fe-a5444f75fce5.filesusr.com/ugd/639d1a_2e44198555da44ad9599fbab2193dae2.pdf)

Question 22

Environmental Policy

Accepted Answer

Shepperton Marina's Environmental Policy.(https://daf4180e-edd1-4d4f-a0fe-a5444f75fce5.filesusr.com/ugd/639d1a_57115d9f39024c389c75c48c1662d658.pdf)

Question 23

Are berths provided with fresh water and electricity?

Accepted Answer

Most berths are supplied with fresh water and mains electricity and there is a comprehensive range of amenities to make your stay comfortable and rewarding.

Shore power at Shepperton Marina is now metered using the latest ‘Smart Card Metering system’. All smart card meters are MID approved meaning they have passed specific conformity assessments and meet MID (2014/32/EU) standards implemented by The Measuring Instruments Regulations SI 2016/1153. Shore power at Shepperton Marina is charged at £0.28 per kilowatt hour. Pre-payment cards can be topped up at the Marina office 7 days a week during opening hours.

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